COMSOL India is seeking a full-time Help Desk Administrator to
join our IT team in our Bangalore office. The candidate will need
a strong general skill set and will assist in maintaining desktops,
laptops, and some server-class machines for our local and global
offices. The daily routine will consist of both help desk and
system administration duties focused on best practices and the
overall improvement of the current infrastructure. Proven
experience with help desk/system administration field is
required. Additionally, having dev-ops experience and mindset is
a plus with respect to scripting, automation on open source
systems as well as Windows including but not limited to
PowerShell, bash, and PHP scripting. This position will report to
the local Branch/Country Manager and Global VP of IT.
Essential Duties and Responsibilities
- Provide internal technical computer support for the India
office, consisting of various operating systems such as Windows
and Linux.
- Maintain patch management across all corporate-managed
systems.
- Administer backup infrastructure supporting possibly one of
the following platforms: HCI, Windows, Linux, Mail systems.
- Remote access support: Support VPN, Remote Desktop, and
VNC.
- Maintain and update both local phone systems and via
corporate UcaaS solution.
- Windows system builds imaging and automation.
- Manage system alerts and notifications appropriately, and
respond accordingly through global ticking system.
- Maintain and manage Anti-virus/malware and good security
practices across all managed systems.
- Keep up to date and proficient with security and security best
practices such as firewalls, IPSec, and network infrastructure methodologies. Keeping an eye on industry trends.
- IT support relating to issues with the endpoints, internal
systems, and network infrastructure.
- System documentation with a consultative mindset and
periodic system reviews and recommendations.
- Communication with users as required: keeping them
informed of incident progress, notifying them of impending changes or agreed outages.
- Collaborating with COMSOL Global IT team and established
network specifications throughout COMSOL offices, Deployed
AD-based user access & identity, File services, Information, and
security requirements.
- Good call handling skills to assist EMEA, US, and APAC users
with any IT-related issues.
- Working closely with vendors and service providers to facilitate
collaborative work to resolve any infrastructure issues related to
the servers operating systems, Hardware, Network, email, and
messaging platforms.
- Monitoring the Network and servers. Providing advanced
technical troubleshooting of hardware and software issues
including root-cause analysis of the services.
- Assisting in providing technical assistance ranging from system
information and/or documentation to system configuration and
problem resolution.
- Spearheading inventory control measures using an Inventory
system to replenish and maintain IT equipment, supplies, tools,
and replacement parts.
- Analyzing issues and working on business-critical applications
example: JIRA, Confluence, MS Office
- Installs, configures, and upgrades operating systems and
software, using standard business and administrative packages;
may modify specific applications for use in operational
departments.
- Implementing, developing, testing installation, update of file
servers, print servers, and application servers on Dell PowerEdge
servers and or Hypervisors.
- Coordinating with management to plan, develop, align and
execute strategies for virtualization or other projects in the
future.
- Understanding and knowledge of FLEXLM tool desirable.
- Ability to work with Linux and Macintosh operating systems to
aid the development and testing environment.
- Attention to detail with respect to both time and project
management is a must.
Additional Duties and Responsibilities
- Improve user experience, perception, and satisfaction.
- Fast turnaround of user requests.
- Ability to work in a team and communicate effectively.
- Ability to demonstrate tact and sensitivity in user
communications projecting a positive image.
- Excellent analytical and problem-solving skills.
- Excellent interpersonal, oral, and written communications
skills.
- Excellent organizational and follow-up skills with strong
attention to detail.
- Documentation oriented.
- Detail-oriented with attention to time management, processes,
and procedures.
- Other duties as assigned by either the Country/Branch or
Global IT Director.
Requirements
- Bachelors in Computer Science or equivalent training in
Information Technology.
- 1-2 years proficiency in Linux a plus
- 1-2 years of Windows experience, specifically with Windows
Server and Active Directory.
- Knowledge of Active Directory design and methodologies and
best practices.
- Analytical/technical mindset with willingness to think outside
the box for the solution.
- Excellent interpersonal skills including verbal and written
communication, teamwork, and issue resolution.
- Accountable, with a problem-solving mindset, highly self-
motivated, and self-directed.
- Eligibility to work in India
About COMSOL
COMSOL is the leading innovator of multiphysics software for
research and development (R&D). Our products are continuously
pushing the boundaries of computer-aided engineering (CAE), so
that our customers can solve challenging science and
engineering problems and develop better products, faster.
The COMSOL product family enables our end users to solve even
the most sophisticated science and engineering problems,
thanks to our intuitive and flexible user interface. We create the
tools that drive new breakthroughs in physics and engineering,
and we love what we do.
The COMSOL Group is a fast-growing, high-tech engineering
software company that was founded in Stockholm, Sweden, in
1986 and has grown to include 17 offices and a distributor
network throughout the world.
The COMSOL office in Bangalore is spacious, bright, and
comfortable. Our kitchens are always stocked with fresh fruit,
tea, and coffee. Employees enjoy a casual dress code and
relaxed atmosphere. Our corporate culture is innovative, vibrant,
and cutting-edge. We are committed to encouraging creativity
through an exciting and challenging environment in which
individuals excel and grow. Our talented employees and an
active learning environment are the keys to our success.
We Offer
• Dynamic and engaging work duties that provide
opportunities for self-development and professional growth
• Exciting career opportunities and the opportunity to work
with experts from many fields
• Competitive benefits and compensation commensurate
with skills and experience
Apply Now
| Reference |
REF-9231 |
| Job title |
System Administrator |
| Location |
Bengaluru, India |
Contact Information
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indicates required field |
Cover Letter, CV, and University Grades
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Attachment(s) |
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Cover Letter |
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